Warranty Policy

At Infinity Watch, we are committed to providing quality imported and luxurious wrist watches. To give our customers additional confidence in their purchase, eligible watches come with a 1-Year Warranty, subject to the terms mentioned below.

1. Warranty Period

Eligible products purchased from Infinity Watch are covered by a 1-Year Warranty from the date of delivery.

The warranty is applicable only to the original purchaser and may require proof of purchase, such as the order confirmation or invoice.

2. What the Warranty Covers

The warranty generally covers manufacturing or functional defects arising under normal use, including eligible issues related to:

Watch movement
Internal mechanism
Manufacturing defects
Functional defects not caused by physical damage
Other defects specifically covered under the product warranty

Warranty coverage may vary depending on the particular watch or model.

3. What the Warranty Does Not Cover

The warranty does not normally cover:

Physical or accidental damage
Scratches, dents, or cosmetic damage
Broken glass or crystal
Damage to straps, bracelets, clasps, or buckles
Normal wear and tear
Colour fading due to regular use
Battery depletion due to normal usage
Water damage caused by misuse
Damage caused by exposure beyond the stated water-resistance rating
Damage caused by chemicals, perfumes, moisture, heat, or improper storage
Unauthorized repairs, modifications, or opening of the watch
Damage caused by misuse, negligence, or improper handling
Loss or theft of the product

4. Water Resistance

If a watch is advertised as water-resistant, customers must follow the water-resistance specifications mentioned for that particular model.

Water resistance does not automatically mean that a watch is suitable for swimming, diving, bathing, or prolonged water exposure.

Damage caused by use beyond the stated water-resistance limits may not be covered under warranty.

5. Warranty Claim Process

To raise a warranty claim, please contact us at:

support@watchinfinity.store

Please provide:

Order ID
Customer name
Registered phone number or email
Description of the issue
Clear photographs or videos showing the problem

Our support team may request additional information before approving the warranty claim.

6. Product Inspection

All warranty claims are subject to inspection.

If the issue is confirmed to be covered under warranty, Infinity Watch may, depending on the circumstances:

Repair the product;
Replace the defective component;
Replace the product with the same or an equivalent model; or
Offer another appropriate resolution.

The final resolution will depend on product availability and the nature of the defect.

7. Replacement Products

If the same model is unavailable, Infinity Watch may offer an equivalent product of similar specifications or value.

A warranty claim does not automatically entitle the customer to a refund.

8. Warranty and Return Policy

The 1-Year Warranty is separate from our 7-Day Return & Refund Policy.

Returns requested within the eligible return period will be handled according to our Return & Refund Policy.

Issues arising after the return period will be considered under the applicable warranty terms.

9. Imported Products

As Infinity Watch deals in imported watches, warranty service may be provided directly through Infinity Watch rather than through an international manufacturer or overseas service centre unless specifically mentioned on the product page.