Refund policy

At Infinity Watch, customer satisfaction is important to us. We deal in imported and luxurious wrist watches and carefully inspect our products before dispatch. However, if you are not satisfied with your purchase, you may request a return in accordance with the policy below.

7-Day Return Policy

Customers may request a return within 7 days from the date of delivery.

To be eligible for a return:

  • The return request must be raised within 7 days of delivery.
  • The watch must be unused, unworn, and in its original condition.
  • The product must have all original tags, protective films, manuals, warranty cards, accessories, and packaging.
  • The original watch box and any accessories supplied with the product must be returned.
  • The product must not have scratches, dents, signs of wear, strap adjustments, or any other damage caused after delivery.

Infinity Watch reserves the right to reject a return if the product does not meet the above conditions.

Damaged, Defective or Wrong Product

If you receive a product that is:

  • Damaged during transit
  • Defective upon arrival
  • Different from the product ordered
  • Missing an included accessory

please contact us at support@watchinfinity.store within 48 hours of delivery.

Please provide your Order ID, photographs, and/or an unboxing video clearly showing the issue so our team can verify your request.

After verification, we may arrange a replacement, return, or refund depending on the circumstances.

Non-Returnable Conditions

Returns may not be accepted if:

  • The return request is submitted after 7 days of delivery.
  • The watch has been used or worn.
  • The bracelet/strap has been resized, adjusted, altered, or modified.
  • The product has scratches, dents, water damage, accidental damage, or signs of misuse.
  • Protective stickers or films have been removed where removal affects the resale condition of the product.
  • Original packaging, accessories, warranty cards, tags, or other supplied items are missing.
  • The product has been damaged due to improper handling by the customer.

Return Inspection

All returned products are subject to a quality inspection after they are received by us.

A refund will be approved only after our team confirms that the returned product meets the return eligibility requirements.

If the returned product fails the quality inspection, the refund request may be rejected.

Refunds

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be initiated to the original payment method or an agreed payment method, as applicable.

Refund processing may generally take 5–10 business days after approval. The exact time required for the amount to reflect may depend on your bank, card issuer, UPI provider, or payment gateway.

Cash on Delivery (COD) Refunds

For Cash on Delivery orders, customers may be requested to provide valid bank account or UPI details for processing the approved refund.

Customers are responsible for ensuring that the refund details provided are correct.

Shipping Charges

Original shipping, COD, handling, convenience, or other applicable charges may be non-refundable unless the return is due to a wrong, damaged, or defective product supplied by us.

Return shipping charges may also be deducted from the refund where the return is made for reasons other than an error on our part.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible. After delivery, the order will be governed by our 7-Day Return Policy.

Imported Products

As Infinity Watch deals in imported and luxurious wrist watches, packaging, manuals, labels, or accessories may occasionally differ depending on the country of import or manufacturing batch.

Minor variations in packaging that do not affect the functionality or specifications of the watch will not normally be considered a defect.

Warranty Claims

The Return & Refund Policy is separate from any warranty provided with the product.

Issues arising after the return period that are covered under the applicable product warranty will be handled according to the warranty terms mentioned on the product page or warranty documentation.

Contact Us

For return, refund, damaged product, or order-related assistance, please contact:

Infinity Watch
Email: support@watchinfinity.store

When contacting us, please mention your Order ID and registered contact details so that we can assist you efficiently.

Infinity Watch reserves the right to update or modify this Return & Refund Policy at any time. Any changes will become effective once published on our website.